Archives For Culture

My old college roomie, years ago, sent me a book called:

“What Would Jackie Do?”

Image courtesy of stockimages at

Don’t Get Stuck When A Difficult Leadership Situation Pops Up!
Image courtesy of stockimages at

subtitled: “An Inspired Guide to Distinctive Living”.  If I were to follow the wisdom of Jackie O as outlined in the book, I could know what to do and bloom!

My old roomie would raise her eyebrow if she knew that some on my team asked that same question: “What Would Jackie Do?” — thinking Jackie Y instead of Jackie O — not for “distinctive living” but rather to figure out how to handle difficult work situations.

It was an effective crutch for their leadership (glad it worked!) and an ego boost for me (we all need that sometimes! ~ thank you, team!!), but …

As a leader, you don’t want to be the crutch for people long term. 

You want people to graduate from You! 

You want to see the core values you set for the organization become their own — internalizing these so they become leaders in their own right and make decisions from their minds and hearts.

Mission statements can be a helpful guide, but how memorable and inspiring is yours? (If yours is like mine was, it’s time to review and update. Some tips in this article from Business News Daily.)

For a simple approach with needed internal heart fueling power …

Try the “3 Words Exercise” 

Chris Brogan, CEO of Owner Media Group and NY TImes Best Selling Author, created this exercise for personal growth and as “something that would work within our thought process daily”.

Here’s how to get started.

Continue Reading…

The Work Sharknado gnashes your good intentions to bits!

An unrelenting torrent of projects needs your guidance, a storm of less than delighted (i.e. irate) customers expects answers from you, and a pile up of high priority demands from your boss and the executive suite screams for your attention.

When can you find the time to thank your hard working team?

Don’t let the Work Sharknado blow your appreciation intentions into disarray!

You don’t have to let Team Appreciation fall into the jaws of the Work Sharknado!
Image courtesy of iosphere at

Don’t let the Work Sharknado blow your appreciation intentions into disarray.

Counterattack with this simple one-word approach:


3 Imminently Do-Able Ideas To Find Time For Appreciation

Re-purpose Your Time! Execute on Showing Your Appreciation.
Image courtesy of KROMKRATHOG at

Execute on this and you’ll be able to give yourself back the time you need to show gratitude to your team. Here are 3 imminently do-able suggestions — these will also net some side benefits that’ll take you and your team’s effectiveness sky high.

1. Turn Your Office Hour into A “Thank-You” Office Hour

Turn Your Office Hour into a "Thank You" Office Hour

Your Office Hour: Perfect Venue to Show Your Appreciation!
Image courtesy of David Castillo Dominici at

For your stream of office hour visitors, start each conversation with a word of appreciation. Don’t let the issue of the day cloud over and make you forget to express your appreciation!

On the flip side, (yes, hard to admit) there were quiet times during my weekly drop-in office hour when I wasn’t reeling anyone from the team in. Maybe this happens to you, too?

Don’t succumb to temptation to use that time to attend to your own work (I know the temptation myself!). Re-purpose those minutes into productive staff appreciation time.

Fill out your company stationery or a few blank note cards (which you’ve bought previously and stashed in your desk) with your sincerest “merci” to a team member or two. Then personally deliver these notes straight to the recipient!

No stationery? You forgot to buy note cards? No worries. Text or call instead. Email can do in a pinch, but it can get lost in that ocean of an inbox, even if the email is from “the boss”.

Ready to cast your net wider?

Continue Reading…

 Who Can Resist 

Texas Chewie Pralines from Lammes  


Salted Brown Butter Texas Pecan Brittle Chocolate  

from The Chocolate Makers Studio?

“Yum-O” as Rachel Ray would say.


#100HappyDays: “There’s nothing as cozy as a piece of candy ...” ― Betty MacDonald

“There’s nothing as cozy as a piece of candy …” ― Betty MacDonald
Photo credit: Jackie Yun |

 On Day 2 of #100HappyDays 

Sweets are on my happiness radar.  

I’m the type who asks for the dessert menu before ordering the entree.

My favorite holidays are Valentine’s Day, Easter, Halloween and  Christmas.  (Chocolate, anyone?)

And My Advice to New Leaders: 

“Lead through a Bowl of Candy”

My candy bowl was filled with Reeses®, Snickers®, 3 Musketeers®, Milky Ways® and more.

A bowl of candy can become one of your best and favorite leadership tools.  Here’s why: 

Continue Reading…

Some leaders say that Empowerment is passe, cliched.

I disagree.

There is still power behind empowerment.

Don't forget about Empowerment as a Leadership Tool

Empowerment is still a Bright Idea!
Image courtesy of KROMKRATHOG at

Review this definition from and see for yourself.

“A management practice of sharing information, rewards, and power with employees so that they can take initiative and make decisions to solve problems and improve service and performance.

Empowerment is based on the idea that giving employees skills, resources, authority, opportunity, motivation, as well as holding them responsible and accountable for outcomes of their actions, will contribute to their competence and satisfaction.”

Empowerment is a Basic Tenant of Good Leadership.  

My question to you, as executive to executive, leader to leader, manager to manager —- do you empower your people?

Before you blithely say, “I certainly do!”.  Tell me how you would answer the following 12 questions to see how you fare.

If you still don’t agree about the power of empowerment, please humor me.  Spend just a few minutes to answer these same 12 questions and see if you feel differently.  You might be missing out on having a more effective, efficient and happier team.

12 Questions To Gauge How Much You Empower Your People

1. If someone on your team makes an appointment with your boss for a 1:1 meeting just between the two of them, how do you feel?

Continue Reading…

50 Ways To Kindness At Work

September 30, 2013 — 4 Comments

If we don’t lead with kindness, who will?

S. Max Brown

S. Max Brown makes a good point.  Let’s meet his challenge and raise our hands.  Let’s bring on kindness at work!

With so many hours of our adult lives spent at work, we would all welcome more kindness, but how to do it?

Implement Those Sandbox Rules To Encourage Kindness at Work

There’s Leadership Wisdom in Those Sandbox Rules!
Image courtesy of Victor Habbick at

Many years ago, our executive leadership and HR rolled out the sandbox campaign. We didn’t realize the good leadership wisdom contained on those wallet-carrying-sized cards sent with fanfare to all employees. We threw the cards away or those of us who were more politically-savvy displayed the cards on our desks, becoming dusty and forgotten until replaced with the next employee engagement initiative.

Laminated on the cards were these simple rules:

  • Throwing sand is never OK.
  • Being mean will eventually result in you playing, unhappily, on your own.
  • No taking of other peoples buckets without asking
  • No kicking or breaking other peoples sandcastles
  • Playing nice with others is best.

If we had only embraced those rules!

We do have a second chance. You have a second chance. Did you catch the HuffPost Healthy Living article about the advice from sage third graders (!) on how to ripple kindness throughout the world? I’m gathering inspiration from them.

How about you?

Would you be willing to apply these 50 ideas for kindness from third graders at your place of work?

Try a few today. See the difference manifest in your work world and then try a few more. Note: Words in brackets [ ] are my additions.

1. Smile at a stranger.

2. Say thank you to the bus driver. […or your project manager]

3. Help someone carry her heavy groceries. [What’s on our plates at work can be heavy if we have to do it alone.]

4. Hold the door open for someone else.

Kindness #5. Leave a kind note for someone whom you usually don't get along with.

A kind note is always appreciated!
Image courtesy of gubgib at

5. Leave a kind note for someone whom you usually don’t get along with.

6. Give your Mom a hug and tell her you appreciate her. [How about a hug for your mentor?]

7. Sing a song to your teacher! [Early in my career, I worked in the “pit”, a communal room full of programmers. We, in the pit, would break out in a pop tune, changing the words to suit our situation. What an energy changer ~ even with songs sung on the dark side! What a relief from the dreariness of the pit.]

8. Let someone else choose the game and play it — even if you don’t like it.

9. Let someone else have a seat on the bus or subway. [Encourage someone else to sit in the good seat at the meeting and let them be heard.]

Continue Reading…

I’m a Ginger Zee fan!

She’s the meteorologist on the Weekend Edition of “Good Morning, America” and I try to catch her every weekend.  As I was watching Ginger today, my mind started to imagine what her resume might be like.  I’m thinking it must be fairly technical.  Meteorologists need to talk authoritatively (and Ginger does!) about the technical aspects of all things having to do with weather from haboobs, ball lightening, shelf clouds, macrobursts, tropical storms to the Arizona monsoons and much, much more. 

Is a Meteorologist's Resume Too Technical For the Co-Host Position?

Should Ginger Zee “De-Tech” Her Resume If She Wants the GMA Co-Host Position? (Image courtesy )

Her resume would need to highlight her technical prowess.

But, not so much if she had eyes on Bianna Golodryga’s or Dan Harris’ GMA co-host positions (not that I have any inside information!).

If Ginger used the same resume for her meteorologist position as for the co-host position, she would be told:

“Way Too Technical!”

Worst yet, she might not even be told, as her resume is tossed overhanded into the wastebasket.  You certainly don’t want that to happen to you.

My musing about Ginger Zee and her resume came about because recently a couple of my clients (engineers) had the feeling their resumes were “too technical” for their next position, plus a TwitterFriend was looking for help to rewrite a friend’s resume with less technical jargon.

A change to your resume is certainly called for when your next job or position is one where the technical no longer serves or won’t play as prominent a role.

Here are 3 things that I coach my clients to do to “De-Tech” their resumes — and if you are finding yourself under similar circumstances, you can easily do these, too!

Continue Reading…

If you haven’t seen the 2012 Valentine’s Day Reese’s commercial, watch it now before reading further. Yes, we’re no longer in 2012, but it just caught my attention.

According to the delectable chocolate-peanut-butter-cup candy maker, the three words your Valentine wants to hear are:

“I got Reese’s”.

You know what?  Given our politically-correct, sue-happy world; those three words are certainly more acceptable than “I love you” for your Valentines-at-work — your team.

Here are 21 other appreciative, thoughtful, full-of-gratitude #ThreeWords…

Continue Reading…